Depends on stock availability, if not in stock re-production will take 30-40 days. Please contact us for stock availability.

Yes, but the customs clearance in some countries is more complicated, and the consignee needs to provide customs clearance information and have customs clearance capabilities. Please consult the customer service staff for specific freight and detailed information.

Shipping time varies from country to country. Air freight usually takes 7-10 days to arrive.

Fedex and DHL are usually used for delivery. If the freight forwarder has a dedicated line that includes tax clearance, it will also be used.
The freight price changes with time and the weight of the goods. Please consult the customer service staff to get the latest freight price. If you want to arrange the logistics yourself, it is also possible.

Yes. You are welcome to stay in Shenzhen for 20 to 35 days for hands-on testing, debugging, and comprehensive training. Our local technical team will be on-site to provide full support throughout your stay.

We support all three models. We can provide core components, offer customized solutions, or supply complete machines.

50% advance payment, 50% payment before shipment, T/T, PayPal is acceptable for small amount.

Our payment methods are T/T, Paypal, and we can accept third-party intermediary payments. We have Singapore US dollar accounts and Chinese bank collection accounts to choose from.

Yes. We recommend domestic radar suppliers with stable quality and much lower price.

No. we can accept 1 pcs for sample making for your testing,and the price for sample making will have 10% to 20% difference than bulk price based on different style.

Absolutely. We can supply all core components—including controllers, drive wheels, and motors—along with comprehensive 3D drawings to fully support your self-assembly process.

Compared to buying a complete unit, this approach can slash costs by 50% or even more. By sourcing just the core components for in-house assembly, you can significantly reduce your procurement budget while keeping full flexibility.

Yes, we provide all three. We will deliver the necessary 3D drawings, ensure ongoing technical support, and arrange on-site training to help your team get up to speed seamlessly.

Our system is open with open communication. We provide partial customized solutions instead of standard off-the-shelf products.

Yes, the controller is highly flexible and robust. It supports a wide range of open communication protocols and multiple navigation modes, featuring fully open interfaces to ensure seamless system integration and secondary development.

Yes, absolutely. We can sign an NDA first to protect your information before diving into the details.

We can provide technical support via online communication. Within 24 hours technical support by email or calling service.

We provide 1-2 years warranty service according to different products. If there are any quality problems, we will actively deal with them.

We offer different solutions based on customer needs, such as power, voltage, gear ratio, wheel diameter, brakes, etc. Prices also vary based on different order quantities. So it is difficult for us to provide a price list.
If you can share your detailed specifications and order quantity, we will see what quote we can provide.

Yes. Buying core components and self-assembling can reduce cost to nearly half or lower.

Our products will go through a series of rigorous tests before shipment, and we can send you test videos and test reports if necessary. We provide at least 1 year quality assurance for our products. If there are any quality problems, we will actively assume the responsibility for after-sales problems.

It can be customized with different speed ratios, wheel diameters, and adapted motor interfaces available upon request.

Please provide us with the required single wheel load, wheel diameter requirement and mounting height. We will recommend the right wheel for you.

For instance, the reducer has a design lifespan of 20,000 hours, while consumable parts like rubber-coated wheels are rated for 5,000 hours. Because total product longevity varies depending on operating environments and duty cycles, we measure component lifecycles by operational hours rather than calendar years.

We have over-standard test items and can set up test environment and issue reports as your request.

The upgraded models are designed for a seamless mechanical replacement, keeping identical installation dimensions despite potential cosmetic updates. We stand behind our product iterations with lifetime maintenance support for all mechanical parts.

1. Implement an Economical Baseline Solution: Use basic linear movement, a simplified mechanical structure, and core components only, without requiring high precision, to efficiently meet the needs of simple scenes.

2. Timing for Low Labor Cost Regions: Deploy and layout automation in advance when the market begins to shift, well before large-scale automation becomes widespread.

3. Scaling to Industrial Automation: Start with a pilot project (such as a museum installation) as a stepping stone, and leverage the foundational experience gained to expand into more complex industrial scenarios.